.
Back To The Grain Ltd (Physical)
and
https://backtothegrain.co.uk (Online)
Terms & Conditions
Back To The Grain Ltd,
Brook Street Depot,
Brook Street,
Lewes,
East Sussex.
BN7 2BA
Mon to Fri
8 - 5
Saturday
8 - 4
Sunday
Closed
Bank Holidays
20% VAT is charged on all services and items sold at Back To The Grain Ltd All invoices must be settled
before delivery/collection or by the completion date.
Any
advice
given
by
us
either
via
this
website,
over
the
telephone
or
in
person
is
advice
only
and
is
not
binding in any way
Below are links for all website, sales, stripping & company terms & conditions both in store and online.
Please take the time to make yourself aware of our terms & conditions for all sales & services offered by
Back To The Grain Ltd.
If you have any questions, please visit our contact page via the link below
Sales & Services through Back To The Grain Ltd
Sales & Services Disclaimer
Last Modified: 29/11/2019
Section 1:
•
All
doors,
furniture
&
architectural
item
are
priced
and
sold
“as
seen”.
any
further
work,
ie,
resizing,
sanding,
finishing
etc..
is
classed as “further work” and is chargeable. You will be informed of any additional charges at or before the time of purchase.
•
Any item sold that then has any “further work” carried out to it is then deemed to be bespoke and all of the below will apply.
•
All
“further
work”
will
be
priced
individually
to
the
purchase
price
(but
on
the
same
invoice
in
some
cases).
This
includes,
but
is
not
limited to - stripping, resizing, sanding, finishing etc…
•
The
customer
is
responsible
for
supplying
BTTG
with
any
measurements
and
we
will
assume
that
all
sizes
given
are
correct.
BTTG
will
not
take
any
responsibility
for
any
incorrect
sizes
given
to
us
by
the
customer
or
customers
builder/carpenter.
We
will
not offer refunds on any items where the customer or customers builder/carpenter has incorrectly measured.
•
BTTG
offer
a
service
to
come
and
take
any
measurements
and
this
is
a
chargeable
service.
We
will
then
be
responsible
for
the
item
being
made
to
the
correct
size.
In
the
rare
event
of
a
mistake
by
BTTG
while
sizing
any
item
we
can
only
refund
on
the
“further
work”
portion
of
the
cost
and
not
the
initial
purchase
price
of
the
item
as
all
items
are
initially
sold
“as
seen”
with
the
“further work” as an additional service. This is unless damage is caused to the item originally purchased.
•
We will rectify any issues that may arise from the “further work” carried out by BTTG ONLY if we deem the fault to be our own.
(ie,
if
we
have
resized
a
door
to
measurements
that
we
have
taken
incorrectly
we
will
rectify
this
free
of
charge,
but,
if
we
resize
a
door
to
the
measurements
given
to
us
by
the
customer
or
the
customers
on-site
builder/carpenter
and
the
measurements
are
incorrect,
we
are not liable to rectify free of charge and are within our rights to charge for the rectification).
•
When
having
an
item
“finished”
ie,
waxed,
stained,
varnished
or
painted
we
can
try
to
colour
match
to
the
customers
specifications.
•
we cannot guarantee an exact colour match and we will advise on the expected outcome.
•
The
actual
finish
may
differ
to
that
required
by
you
or
advised
by
us.
We
cannot
be
held
responsible
for
not
getting
an
exact
match, but we will get as close as we possibly can.
•
If
any
items
sold
by
BTTG
either
“as
seen”
or
having
had
“further
work”
carried
out
to
it
by
us
and
are
then
further
altered
by
the
customer or the customers builder/carpenter we are not responsible for the item and cannot offer any refund or free rectification.
Distance Selling
Section 2:
•
Any item sold via the online store on our website (www.backtothegrain.co.uk) are classed as “distance sold” items.
•
Items sold via our online store are still under the jurisdiction of the above points but with some additional rules.
•
Please view the terms & conditions regarding “distance selling” by clicking here.
Bespoke Items
Section 3:
•
Any item that BTTG have been tasked to make from scratch either to a or not to a specification is deemed to be bespoke.
•
The
customer
is
responsible
for
supplying
BTTG
with
any
measurements
for
bespoke
items
and
we
will
assume
that
all
sizes
given
are
correct.
BTTG
will
not
take
any
responsibility
for
any
incorrect
sizes
given
to
us
by
the
customer
or
customers
builder/carpenter.
We
will
not
offer
refunds
on
any
items
where
the
customer
or
customers
builder/carpenter
has
incorrectly
measured.
•
Any
item
sold
“as
seen”
that
then
has
any
“further
work”
carried
out
to
it
is
then
deemed
to
be
bespoke
and
all
of
section
1
will
apply.
•
BTTG
will
advise
on
the
end
result
of
any
bespoke
item.
BTTG
will
make
the
bespoke
item,
to
the
best
of
our
ability,
to
the
specification laid out by the customer.
•
If
the
customers
specification
changes
at
any
point
during
the
process
BTTG
hold
the
right
to
add
additional
costs
to
cover
these
changes. BTTG will inform the customer of any additional charges before any further work is carried out.
•
A
deposit
of
at
least
50%
of
the
total
bill
will
be
taken
before
any
work
is
carried
out
to
all
bespoke
items.
As
this
is
non-returnable,
BTTG hold the right on whether or not we return a deposit on cancellation of an order once the work has begun.
Expected Outcomes & Advice
Section 4:
•
We will offer advice as to the expected outcome of any items that have “further work” carried out to them.
•
This is advice only and should be treated as such.
•
BTTG accept no responsibility to the actual outcome (apart from resizing) due to the nature of dealing with a natural material.
•
When
having
items
stripped,
BTTG
can
only
advise
as
to
what
the
item
is
made
of
or
will
look
like
once
stripped.
We
cannot
take
responsibility if the customer simply does not like the look of their items and all costs on work carried out is still payable.
•
When
we
have
applied
finishes
such
as
(but
not
limited
to)
-
varnish/wax/paint/stains
etc....
there
is
a
possibility
that
there
will
be
a
lingering
smell
that
these
products
give
off
while
the
item/s
dry
and
settle
for
a
short
period
of
time.
We
try
to
use
non-toxic
products
where
possible
especially
on
internal
items
but
these
non-toxic
product
can
still
give
off
a
smell
for
a
period
of
time.
We
advise the practice of clean airflow to help reduce & clear these odours.
Completion of Work
Section 5:
•
On completion of any work carried out by BTTG delivery or collection will be arranged by email or telephone correspondence.
•
Any items sold by BTTG must be paid for in full before delivery/customer collection is made.
•
Any
services
or
"additional
work"
carried
out
by
BTTG
on
completion
must
be
paid
for
or
settled
in
full
before
customer
collection/delivery is made.
•
Delivery of all items is subject to a cost that is dependent on the customers location and can be given on request.
•
Once
delivered
BTTG
cannot
be
held
responsible
for
any
damage
caused
to
any
item,
either
sold
or
bespoke,
due
to
(but
not
limited
to):
misuse,
abuse,
age,
natural
occurrences
like
(but
not
limited
to):
direct
sunlight,
items
being
kept
in
a
cold/hot
environment or natural disaster.
•
If any of the above do occur, BTTG reserve the right to charge for any services rendered to correct any damage that may arise.
•
BTTG can advise on the best environment for any item sold but this is advice only and should be treated as such (see section 4)
•
BTTG can rectify any issues to to any of the above points but we will charge for any after-sale work to be carried out.
•
BTTG
will
rectify
problems
free
of
charge
that
arise
solely
if
that
problem
is
caused
by
BTTG
and
only
before
any
further
work
is
carried out by a third party carpenter/builder.
•
BTTG and its staff will be respectful and careful in customers premises but;-
•
Due
to
most
items
sold
or
bespoke
being
of
heavy/large/awkward
construction,
BTTG
will
not
be
held
responsible
for
any
damage
caused to customers interiors, furnishings or household items.
•
Unfortunately,
due
to
the
nature
of
moving
these
items
around,
it
may
not
be
safe
for
BTTG
staff
to
remove
their
shoes
in
a
customers home as this could cause slips or trips to occur.
•
When
on-site,
BTTG
staff
will
still
adhere
to
safety
standards
and
steel
toe-capped
shoes
are
essential
in
protecting
feet
if
one
of
these items is dropped.
•
While BTTG staff will be careful, we cannot assume responsibility for dirtied carpets where it is safest to keep shoes on.
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